Grantium Support Services

We believe that effective client support is an important business tool to enable our clients to maximize the value of their investment in technology. The company has established and maintains a highly customer centric organization and process to provide support for all our clients.

Support programs and services are configured to ensure that our clients receive accurate, up to date and relevant product support information that meets their needs. Product upgrades are agreed upon in the Grantium annual support agreement while ongoing product support assistance is provided for via toll-free Customer Line, e-mail or the Web.

Grantium Help Desk Support

Clients are provided with telephone and e-mail, accesses to their support specialists. Our product certified Grantium support team is available from Monday to Friday (excluding Statutory Holidays) between 8:00 a.m. to 5:00 p.m. Eastern Standard Time. For our international clients, we provide extended support hours to resolve technical issues and answer questions. Our web support services are available 24-hour, 365-day per year.

Grantium Client Support

Grantium Client Support Center is available to all Grantium clients. It includes 24 hour Web Support Services, FAQ's, technical bulletins, product documentation, installation information, a list of known issues, Grantium software manuals, and a feedback center. The Feedback Center provides our clients with the opportunity to inform us of application incidents (defects), feature requests, and suggestions.